Core Business Solutions and Uniphore Partner to Bring Emerging Technology to the Customer Experience Industry in Vietnam

Ho Chi Minh City, Vietnam–(– Basic Business Solutions (BaseBS), the leading provider of cloud services, hosted customer experience (CX) and call center solutions in Vietnam, announced today that it has entered into a strategic partnership with UniphoreThe leader in artificial intelligence and conversational automation. Through this partnership, BaseBS will be well positioned to enhance customer experiences, improve employee performance, and better understand customer insights to achieve superior business results.

As part of the agreement, BaseBS will provide customers with AI and conversational automation capabilities across their initiatives around self-service and assistive-service channels.

Uniphore X platform is an integrated conversational AI and automation platform that combines automatic speech recognition (ASR) including Vietnamese, Natural Language Processing (NLP), RPA, emotional AI and cognitive AI that organizations need in the tech world. Today – the era of smart customers. These technology components translate into specific customer offerings in the form of chat bots, voice bots, conversational analytics for quality automation, customer analysis and real-time agent routing.

The partnership will have far-reaching benefits for customers, employees and organizations that will not only impact how they do business today as they continue to adapt to the current global situation, but also in the long-term. Benefits include:

  • Automated personal decisions for Client Thus saving time for value with Uniphore’s U Self Serve
  • Productivity and efficiency of a call center employee You’ll see a boost with U-Assist, a Uniphore product that can guide agents in real time with on-call alerts, next-best action and reduce their work after the call.
  • Business will be able to do Data-driven decisions with smarter conversational analytics. With Uniphore’s U Analyze solution, businesses can transform customer experience by analyzing cross-platform conversations including voice, email and text to increase effectiveness through multi-channel support and integrated view of conversations to discover customers’ intentions and sentiments.

“BaseBS is very pleased to partner with Uniphore on our journey to bring emerging technology such as artificial intelligence (AI), machine learning and automation to the CX industry in Vietnam,” he said, Mr. Pham Chuan Phuc, Vice President, Base Business Solutions. “With Uniphore’s conversational automation and AI system, we will be in a better position to enable our customers to personalize conversations, enhance the productivity of call center employees, and use conversational insights to make better decisions.”

“We are excited to partner with BaseBS as they look forward to enhancing and delivering more comprehensive customer experience solutions for call centers in the local market,” Mr. Gokul Gopalakrishnan, Senior Vice President and Head of Business, Asia, Uniphore. “We see a natural synergy with BaseBS, which leads to the creation of strong shared value propositions, go-to-market strategies, unparalleled CX solutions for enterprises, and customer experiences.”

BaseBS is part of Uniphore Distributor Partner Program. The program provides partners with the necessary resources to take advantage of the latest technologies and enhance their portfolio and offering resulting in increased revenue growth. Uniphore also launched a file Unite App Alliance Partner Programwhich enables value-based collaboration and cross-selling to participating independent software vendors (ISVs) to gain greater access and co-shape the direction and strategy of AI and automation for future conversations, and support technology innovation for customer experience.

About Uniphore

Uniphore is the global leader in conversation automation. Every day, billions of conversations take place across industries – customer service, sales, human resources, education, and more. Whether it’s human-to-human, human-to-machine, or machine-to-machine, conversations are at the heart of everything we do, and the new currency of the organization.

At Uniphore, we believe that the companies that better understand and take action on these conversations will win. We’ve built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation and RPA (Robot Process Automation) with easy-to-use business UX into one integrated platform to transform and democratize customer experiences across industries.

Follow us Articles And contact us on LinkedInAnd the TwitterAnd the FacebookAnd the Instagram.

About Basic Business Solutions (BaseBS)

Founded in 2005, BaseBS is one of the leading provider of cloud service, hosted customer experience and call center solutions in Vietnam. BaseBS offers customer experience solutions tailored to large and large enterprise customers that enable them to achieve excellence in customer service and gain competitive advantages in the marketplace.

We are honored to be Cisco’s advanced technology partner in implementing call center and call center infrastructure. The combination of extensive industry expertise, a professional team, and leading-edge technologies allows our clients to modernize their customer journey and maximize business productivity. Our portfolio is active in a wide range of business areas such as Banking, Finance, Insurance, Retail, Logistics, Hospitality, Medical, Healthcare, etc.

Leave a Comment