What is a Microsoft Teams mobile phone?

Bring Your Own BYOC Solution The world has taken a storm, driven by the changing demands of the evolving communications landscape, and companies are beginning to prioritize more flexible and customizable ways to develop the ultimate unified communications environment.

Microsoft Teams is one of the pioneers in this versatile field of communications. First, the company offered direct guidance to bring other carriers into Teams through PowerShell connections. Next, Operator Connect was introduced to simplify the end user experience by allowing them to control their assets within the Teams admin center.

Now, with the growing popularity of mobile communications, Microsoft has also implemented a new addition to the Teams communication platform. Launched in the second half of 2022, Teams Mobile Phone is a fixed and mobile convergence solution, allowing companies to turn their mobile devices into a Teams phone endpoint.

Introducing Teams Mobile Phone

Microsoft announced Teams Mobile Phone as the next stage in its Teams Phone strategy. Provides businesses seamless integration of mobile functionality with the productivity and collaboration features of Microsoft Teams. As a “first-of-its-kind” offering of fixed-line and mobile convergence, Teams Mobile Phone is device-neutral, intuitive, and designed to be fully enterprise compatible.

The Teams Mobile Phone experience builds on the foundations of the existing Operator Connect system. This means that carriers provide their customers with a managed service, using APIs and backlinks to deliver a native experience in the Teams platform.

Initially, Microsoft started rolling out SIM/eSIM functionality with a few carrier partners, such as BT, Swisscom, Verizon, Rogers and Telia. Going forward, more operators will be introduced while carriers complete the application process for the Operator Connect Partnership Program.

It is worth noting that the service is not the same as the call forwarding service or the SIM ring service. The PSTN functionality will be delivered to the mobile device via Teams and the relevant operator. This means that both incoming and outgoing mobile calls will be routed directly through Teams, providing a single call history, voicemail, and presence experience. Microsoft is also planning to roll out SMS features for future Teams Mobile Phone packages.

What are the benefits of Teams Mobile Phone?

Similar to the standard Operator Connect experience, mobile phone difference It provides users with an authentic Teams calling experience. The system integrates mobile numbers into the Teams infrastructure, so that all mobile calls are issued through Teams, with access to all productivity, collaboration, and other functionality that Teams has to offer.

Users can set caller ID preferences to hide personal mobile numbers and only view work profiles. In addition, users can convert voice calls to video calls with the click of a button, and calls answered on a device can be transferred to the desktop seamlessly. Participants also have access to screen sharing, engaged features, and high-quality audio.

Teams Mobile Phone participating vendors will be responsible for managing all back-end integrations and API calls, reducing customer effort. The user’s mobile phone rings at the same time as the Teams desktop client, and they can answer using any device and switch between devices at will. The service comes as part of a Teams voice license, so there’s no need for additional software purchases or downloads.

“Microsoft Teams Mobile Phone is an important opportunity for mobile operators to grow their business customer base and increase the number of new subscribers on the web. An anecdotal experience has seen the number of business subscribers double for an operator where FMC is available. Our colleague at Dstny has decades of experience in fixed/mobile convergence (FMC). ) in Nordic countries The integrated FMC solution (as will Microsoft’s Teams Mobile phone) has seen mobile-enabled business users penetration of over 90%; this region is ahead of most countries in the world for FMC adoption.

The integration costs for Microsoft application operators are not insignificant. The team at Dstny uses its competence in Operator Connect Accelerator, along with extensive knowledge of the platforms used within mobile network operators, to provide a rules of play approach to Teams Mobile Phone onboarding for both platforms (Nokia, Ericsson, Huawei, etc.) to help operators directly “.

– Mark Herbert, Head of Partner Innovation, Dstny . Automation

Teams Mobile Phone offers a unique opportunity to provide an increasingly mobile, agile, and distributed workforce through mobile connectivity, which simply works. Some of the top benefits of Teams Mobile Phone include:

  • Extensive mobile functions: With native mobile integration, users get a fully optimized mobile experience, with presence accuracy and voicemail across all native mobile devices and Teams instances.
  • Simplicity Number One: Users have the freedom and flexibility to work from anywhere, with a single work number for mobile, office, and their Microsoft Teams instances. This is critical for the age of mobile work, and there are no confusing apps or tools.
  • Excellent privacy and compatibility: Teams Mobile Phone allows organizations to extend the business policies implemented in Teams for privacy, security, and compliance in the mobile environment. This means that call recording and retention strategies can be implemented, and calls can be configured to look like they are coming from a company.
  • Simplified support: Teams Mobile Phone allows end users to integrate many redundant mobile services and reduce the number of new devices and endpoints they need to purchase, support, and manage.
  • Excellent Partner Opportunities: For Teams Mobile Phone partners, the service provides a new way to expand the functionality that service providers can offer to their users. This means that they can reach a wider range of customers across different business areas.

How will operators access Teams mobile?

Teams Mobile Phone access will be communicated to partners and vendors similarly to standard Operator Connect. The technology takes advantage of the “Azure for Operators” environment to allow a deep, native connection between the mobile network and the Microsoft cloud. The Azure for Operators environment now provides a “mobile control point” and comes with an improved Perimeta session boundary controller and a managed service solution.

Of course, as with Microsoft Operator Connect for telephony and conferencing, operators must ensure that they have the right strategy in place to take advantage of the software and support their users. Vendors must ensure that they comply with the API and connectivity requirements that Microsoft has established for Operator Connect partners. Access to a comprehensive communication management environment will also be necessary.

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